As we near the end of 2019, I have been thinking on all that we have accomplished as an agency in the last 12 months. Creating an exhaustive list would be impossible. Each of the Individuals, Students, and Clients we have supported, educated, and nurtured has spent the last year growing and developing in unique and profound ways. These small victories, success stories, and transformational moments are what motivates each of us every day. There are literally thousands such stories and are too numerous to list here. A few agency milestones, though, rise to the top. I’d like to take a moment to share so that we can reflect on them together.
Two IPPI employees, Nicole Dufour (NH) and Marian Mulbah-Poquee (MD), were recipients of ANCOR’s 2019 DSP of the Year award. Chosen from nearly 350 nominees, Nicole and Marian were selected for their exemplary dedication to the work, creativity and innovation.
Connecticut and Massachusetts operations each achieved The Council on Quality and Leadership (CQL) accreditation this year. Massachusetts received Quality Assurances Accreditation and joins Connecticut, which received this three-year accreditation in 2016. Connecticut officially achieved CQL’s Person-Centered Excellence Accreditation this year as well. IPPI’s partnership with CQL gives our agency a framework for providing quality, person-centered support and enhancement through self-assessments, reviews, interviews, on-site visits, focus groups, data analysis, ongoing support and more.